Revel Systems POS reviews
From $12
About Revel Systems
Revel began in 2010 and has been awarded two “Best Business App” awards in the time since then. First in 2012 at Macworld and again more recently from SFBT Tech Awards. It is an excellent system aimed mainly at large businesses and restaurant chains. Some of its customers include Goodwill, Smoothie King, and Cinnabon. With that in mind, it is easy to see just how well Revel POS scales to fit your needs.
Working with Revel Systems ePOS software
Leverage the Most Flexible Cloud POS System for Multi-Location Growth. Utilize Revel’s Cloud POS Platform to:
- Ensure resilience to marketplace changes
- Scale your business with ease
- Diversify revenue streams
- Deliver a better customer experience
- Access real-time insights
Ordering Solutions
Point of sale
The Cloud Point of Sale System Built with Your Success in Mind.
- Always on Mode
- A Secure Point of Sale Solution
- Discounts for Your Guests
- Manage Your Entire Inventory
- Reporting and Analytics
Online Ordering
An Online Ordering System for Restaurant Operators.
- Customize Your Off-Premises Experience
- Make Real-Time Updates from Anywhere
- Keep Your Consumer Data
- Enable Frictionless Transactions for Your Customers
- Enjoy the Benefits of Full Integration
- Easily Configure the Online Ordering POS System You Desire
Delivery
Revel Offers Delivery Software Designed to Meet Your business Needs.
- A Single Dashboard for Your Essential Metrics
- Excellent Service with Real-Time Delivery Tracking Software
- Constant Contact with Your Customers
- Leverage Data for Smarter Routes and Live Updates
Drive-thru
Add a revenue stream for your business with a drive-thru solution for diners who eat off premises.
- Add Another Way To Cover Diners On-The-Go
- Drive Dinners and Dollars
- Merge Customization with Direct Integration
- Make Quick and Instant Updates
- Simplify Your Drive-Thru Ops With Automation
- Monitor and Improve your Performance
Mobile Order Taker
Sell on the go, speed up the order process, and engage your customers with Revel’s mobile order takers.
- Provide Excellent Table Service
- Cut Down Long Lines With a Mobile Order Taker
- Meet Your Customers Where They Are
Revel SmartOrder
Easily track guest data, increase average check size, reduce labor costs and provide safe, low contact ordering with Revel SmartOrder.
- Offset Labor Challenges
- Increase Revenue and Check Size
- Multiple Payment Forms Accepted
- Options for Digital Tipping
- Direct Integration with Other POS Tech Solutions
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Specifications
- Hospitality Focus
- Pizza
- Open API
- iPad
- Customer display
Advantages
- Kitchen management
- Ingredient-level inventory
- Table management
- Security
Disadvantages
- Not for small business
Setting up and running our POS has been a great experience. We’ve encountered minimal issues, and the support—both on-site and remote—has been excellent. The POS is straightforward, user-friendly, and intuitive, while still providing a wealth of robust options on the backend to accommodate our unique business needs.
Functionally, it meets most of our needs and rarely disrupts our operations. However, it falls short in several areas we desire. Despite assurances over 1.5 years ago that upgrades for tap-to-pay and chip & pin would be coming, we still haven’t received them. Additionally, the CRM functionality is lacking, missing basic features like expiration dates. Reporting is also problematic, as end-of-day reports do not account for returns and payouts.
Be cautious with Revel. While their POS system is good, their approach to cancellations can be vindictive and aggressive. I had to switch systems due to a franchise requirement, so I chose not to renew my contract. However, when I called to cancel, they claimed I had agreed to an automatic renewal for three more years through a pop-up message and invoiced me $25,000. This is puzzling because, in previous renewals, a representative would contact me weeks before to discuss the new contract terms, so why was there no such outreach this time if a pop-up was sufficient? Additionally, Revel is very meticulous with changes—they send a DocuSign for every adjustment, and I’ve always received an email with a DocuSign contract for renewals. Yet now, after indicating my cancellation, I’m being told I’m bound to a three-year contract I never agreed to.